We’re looking for a Technical Writer to join our smart and hardworking product development team.

The Technical Writer is responsible for internal and customer-facing platform documentation. The Technical Writer is an impactful contributor across all aspects of our technology environment, working with product owners, analysts, designers, developers, customer success teams, and other writers.



  • You’re a gifted writer with a penchant for breaking down complex topics into easily understandable language
  • You’re a person of enormous integrity and a born collaborator, low on ego, with a desire to work in a highly collaborative environment
  • You’re pragmatic and innovative in choosing the most appropriate medium for communicating to users, whether in user guides, online help, videos, knowledge articles, etc
  • You stay informed on current technical communication industry best practices



  • Minimum 3+ years of experience as a technical writer
  • Excellent written and verbal communication skills
  • Experience writing, publishing, and maintaining help content and user interface (UI) text
  • Interviewing and listening skills required for eliciting information from individuals and groups
  • Analytical skills to critically evaluate information gathered from multiple sources, reconcile differing views, decompose high-level information into details, and abstract up from low-level information to a more general understanding
  • Modeling skills, to represent platform information in graphical forms that augment textual representations



  • Experience using documentation tools, including help authoring tools, image editing software, etc
  • Experience working in an agile scrum environment
  • Experience using source control


New York

900 Third Avenue, Suite 2202

New York, NY 10022


1512 Larimer Street, Suite 325

Denver, CO 80202

Washington, DC

1300 17th Street North, Suite 750

Arlington, VA 22209

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