We’re looking for a Technical Writer to join our smart and hardworking product development team.
The Technical Writer is responsible for internal and customer-facing platform documentation. The Technical Writer is an impactful contributor across all aspects of our technology environment, working with product owners, analysts, designers, developers, customer success teams, and other writers.
You’re a gifted writer with a penchant for breaking down complex topics into easily understandable language
You’re a person of enormous integrity and a born collaborator, low on ego, with a desire to work in a highly collaborative environment
You’re pragmatic and innovative in choosing the most appropriate medium for communicating to users, whether in user guides, online help, videos, knowledge articles, etc
You stay informed on current technical communication industry best practices
Minimum 3+ years of experience as a technical writer
Excellent written and verbal communication skills
Experience writing, publishing, and maintaining help content and user interface (UI) text
Interviewing and listening skills required for eliciting information from individuals and groups
Analytical skills to critically evaluate information gathered from multiple sources, reconcile differing views, decompose high-level information into details, and abstract up from low-level information to a more general understanding
Modeling skills, to represent platform information in graphical forms that augment textual representations
Experience using documentation tools, including help authoring tools, image editing software, etc