The Implementation Analyst has the primary responsibility to elicit, analyze, validate, specify, verify and manage client implementation needs.

The Implementation Analyst is a residential and/or commercial mortgage expert, with extensive project management experience, technology and process implementation proficiency and proven problem solving and decision making skills.  The successful Implementation Analyst will have high interaction levels with internal parties (business managers/sponsors, IT, operations, sales) and external parties (clients, technology vendors, third-party service providers).



  • Elicit requirements using interviews, document analysis, requirements workshops, storyboards, surveys, business-process descriptions, use cases, scenarios, event lists, business analysis, competitive product analysis, task and workflow analysis, and/or viewpoints
  • Document business requirements according to standard templates, using natural language simply, clearly, unambiguously and concisely.  Represent requirements using alternative views, such as analysis models (diagrams), prototypes or scenarios, where appropriate
  • Strong understanding of process and data-flow mapping to create detailed process maps documenting work activities, validations and work queues
  • Participate in requirements prioritization, and arbitrate differences between client and IT to create reliable schedules
  • Manage changes to baseline requirements through effective application of change control processes and tools
  • Establish and implement effective requirements practices, including use and continuous improvement of a requirements process.  Assist with the development of the organization’s requirements engineering policies, procedures and tools
  • Design UAT test scripts and jointly manage testing process with internal IT and third-party application development teams



  • Education:  Bachelors degree or higher
  • Interviewing and listening skills, to engage individuals and groups to surface essential requirements information. Interpersonal skills, to help negotiate priorities and to resolve conflicts among project stakeholders
  • Analytical skills, to critically evaluate the information gathered from multiple sources, reconcile differing views, decompose high-level information into details, and abstract up from low-level information to a more general understanding, and distinguish user requests from the underlying true needs
  • Writing skills, to communicate information effectively to business users, and technical staff
  • Experience with software development cycles, from analysis and design, through development, to QA and UAT
  • Modeling skills, to represent requirements information in graphical forms that augment textual representations
  • Solid skills with Google Suite, JIRA, any wireframing apps, or the ability to pick them up very quickly


New York

900 Third Avenue, Suite 2202

New York, NY 10022


1512 Larimer Street, Suite 325

Denver, CO 80202

Washington, DC

1300 17th Street North, Suite 750

Arlington, VA 22209

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